Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade phone can i change to other

I got my upgrade on 7th November Can I change my upgraded phone to different one

Resolved! £50 Roaming deposit

Hi Guys!Joined today - checking My EE I noticed the first bill was £64 - £14 tariff and £50 roaming deposit.I rang up and the lovely person I spoke to says they have removed the roaming charge after asking me if it was something I needed - I assume t...

End esim contract

How can i end the esim contract as im out of contract

Payment

Is there some issues with paying online? I’ve been trying to pay for the last 3 days and now my phone has been suspended

Contract phone bill

Money didn’t go out if my bank so how do I pay my bill?

Upgrade

Hi just wondered if anyone is able to advise. Is there a 'best' person to speak to I have been given 3 different prices for the very same thing bit told 2 different things. I hat upgrading and want it simple as possible please

Resolved! cancel contract

Resolved! Cancel

xxxxxxxxxxxx This is a mobile data contract and I would like to cancel [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: END OF CONTRACT

But surely you have repaid the hardware cost after your minimum contract? Why is EE continuing to charge me for hardware after I have paid it off? Why doesn't my rolling contract revert to network fees only?

Data

Hi I want to cancel my unlimited data and go back to my original 10gb a month tariff