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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13666 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24385 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48538 Views
  • 55 replies
  • 13 Helpful

Outstanding bill

Hii cancelled my EE plan about 1 month ago and i ended up paying the early fee but i called up to double check if any payments were needed even though i’ve paid my monthly contract off and the CS team said nothing is showing up and i’ve paid everythi...

AliH21 by • Visitor
  • 304 Views
  • 1 replies
  • 0 Helpful

Using EE to pay via Xbox

Hi, just a query as to billing to ee from xbox, since I stopped paying for my game pass ultimate via EE I seem to have lost the ability to charge transactions to my bill, the payment method is still there on the Microsoft website but not selectable o...

Rmullz89 by • Investigator
  • 421 Views
  • 1 replies
  • 0 Helpful

Resolved! My contract has been finished

Hii , i was having contract of 1 year which was soo much expensive 40 gb cost me £25 month and sometimes you charged much higher so the contract is finally finished I want to change my contract 

Phone bill

Hello, I am still being charged monthly for a contract that is finished. I cancelled my direct debit but now my bill is saying I owe money. 

Kita268 by • Visitor
  • 302 Views
  • 2 replies
  • 2 Helpful

Removal of secondary number

I recently changed my phone with EE, at that point I saw that there is a secondary number still on my account - a device from years ago I think. The assistant told me to ring through to cancel it. I can never get through to talk to an operator,  is t...

Seb8479 by • Visitor
  • 568 Views
  • 1 replies
  • 1 Helpful
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