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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14500 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25010 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50228 Views
  • 55 replies
  • 13 Helpful

Cancelling a data sim

I bought a data sim for my boyfriend a few months ago and he only needed it for a month, but I’ve not been able to cancel the sim from charging me every month, how do I cancel it? It wasn’t on my phone that the sim was in so does my boyfriend have to...

Plan change

I want to change my plan please contact as soon as possible last to last month I purchased a plan for 15 pounds and this month I am asked to pay 20 pounds , what nonsense is this I would want a call back from EE

Change my plan

Hi! I want to change my plan to SIM only but I have 2 numbers in my account and only one is showing and is saying that I am not the account holder so I can’t make changes 

Resolved! New account but keep number

Hi, my son is now working so I want him to have his mobile phone contract. I just don't want to be paying for his phone anymore lol. Can he take out his own contract but keep his ee number that's on my account? 

maisym00 by • Explorer
  • 770 Views
  • 1 replies
  • 4 Helpful

Re: Roaming Dubai

Went to Dubai earlier in nov for our last holiday ( heath issues) and saving up for a long time  and clicked text for6.85 a day offer at airport on arriving from EE.Allegedly, the Text didn’t go through and I went to bed thinking all was ok but,  rec...

8764 by • Investigator
  • 473 Views
  • 1 replies
  • 0 Helpful

Contract

Hi I would like to change a contract as my contract has ended I’m currently abroad and it’s difficult to call please advise. 

Asaf786 by • Visitor
  • 249 Views
  • 1 replies
  • 0 Helpful

Declined credit

I ordered a new phone yesterday and got declined credit but I have a perfect credit score 999/999 on Experian and 1000/1000 with clear score. How can I fix this?

Jbtolex by • Visitor
  • 466 Views
  • 1 replies
  • 1 Helpful
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