Outrageous Bill

[Henray]

My monthly bill on my 3 lines  kept going up unexplainable for some months and I eventually decided to switch to pay as you go. I was told it take one month to come into effect. On the first of Feb, couldn't make any calls. Called 150 yo enquires and was laud back yo a contract plant which I was told will take effect immediately. I go a text  "Your £5 unl mins, texts and data 6-days add on has been added. This will end at 23:59 on 05/02".  Just earlier on Thursday 19 Feb. I saw that my direct debit from ee is £360. I'm devastated. Don't know how that came up. I was trying to say cost online to find myself in this. I have been with  ee for almost 3  years and haven't spent  up to £900. Where did this come from? What do I do. I can't sleep and their app and website is down   

someone help me!!!!!

[XRaySpeX]

@Henray : Are you in UK? You can't switch to PAYG while abroad & expect it to work there until you return to UK.

[Henray]

I'm not abroad. I live in the UK. I haven't travelled abroad. I'm not roaming either. My spend cap is 0!

[Katie_B · Accepted solution]

Hi @Henray. 

Thanks for confirming you are not currently roaming. 

Please give us a call so our customer care team can investigate this further for you. 

The team have account access and will be able to provide you with some answers and hopefully get this resolved. 

Katie