28-05-2023 06:54 PM
I'm still paying an over the top fee for a contract that ended two years ago. I'd like to upgrade my iPhone 11 and change to more realistic contract. How do I do this? The website is extremely unhelpful and non-intuitive. Failing this, how do I end my contract so I can move to a more helpful provider?
28-05-2023 06:55 PM
You can contact EE CS to discuss any aspect of your account including potential upgrades. 150 from your mobile.
28-05-2023 06:56 PM
Great! Thank you.
28-05-2023 08:18 PM
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.
28-05-2023 09:16 PM
Thanks for the info: not unexpected that it continues. However, on my account page there are no options to do any of those things, and it explicitly says I am not eligible for an upgrade "yet", but doesn't say when I will be. It's just a dead end, with no clue or options on how to proceed.
28-05-2023 09:21 PM - edited 28-05-2023 09:22 PM
Text UP to 150 for confirmation of your upgrade eligibility.
If you're outside your minimum term but don't want a new phone, then changing to a SIM-only plan will reduce your monthly cost.