Out of allowance calls

[Flightsimer]

I’ve recently added another phone onto my account for my grandson. The contract was for unlimited minutes, texts and data, but there’s current bill has £25 extra added for out of allowance calls. Most of these calls were to myself, in the uk and my mobile is also an EE one. His data has also gone. I can’t understand why we’re getting the extra charges. Can anyone explain?

[bristolian]

The bundle allowance covers calls to 01, 02 & 03 landlines, and 07x prefixed mobiles.

If you have bills charging you for any of these calls, when you had a bundle allowance covering them and were in the UK when you dialled them, that sounds like a clear billing issue to me.

For the data, Android & Apple phones have an inbuilt data counter which itemises usage app-by-app. Compare that counter against the bill and make sure the usage broadly correlates.

[Matt_124]

In addition to the above, I would also advise adding a spend cap in the interim if you are worried about the additional charges.

[Flightsimer]

Good idea re the spend cap, Thankyou.


Sent from the all-new AOL app for iOS

[Rach_H]

Hi @Flightsimer,

Welcome to the Community!

It might be worth speaking with our team, so they can take a look into these charges for you, and also make sure your grandson's line is sert up o he can avoid adding any accidental charges.

Rach