One off charge

[AaronJay1]

Hi can I get help ?

Apple Watch Ultra sent back within the 14 day cooling off period. Text today confirmed line closed.

I have now seen my future bill has a one off charge of nearly £1000 which I assume is for the watch.

This is obviously an error as I followed the correct steps for the return

Thanks

[Chris_B]

@AaronJay1  is that an estimate for your next bill or is that actually your next bill ?   if it’s the estimate, don’t worry about it as it is exactly just that. 

[AaronJay1]

Its an estimate.

Hopefully you are right but I'm concerned that as the watch didn't turn up until a month after I actually ordered that they already counted the 14 days during that period and not the time after delivery.

Watched received 7th. Confirmation line closed 18th

[Chris_B · Accepted solution]

@AaronJay1  The 14 days is from when you receive it not when it’s ordered. 

[AaronJay1]

Thank you.

Mind at ease for the holidays.