*My* account has three phone's on it - one is the wife's phone.
My wife received a message from EE saying that our current contracts (5Gb Essentials monthly) will no longer be available in January. I've received nothing.
My wife's message has a link to a page that show's some 'special' contracts, and I'm told which contract each phone will be moved to by default.
Unfortunately, trying to perform the upgrade crashes the site.
If I log into the EE site I have no information about my contracts ending other than a banner "Your upgrade is waiting" with an "Upgrade Now" button - if I try to upgrade the site just refreshes the page.
If I try too many things I get that stunningly annoying "It's not you, it's us" error page.
So...
- should I expect to receive an official email/message from ee about my upgrade(s)?
- will I be able to choose the upgrade(s) myself, or will I have to go through customer services?
- does the web site ever work properly?
