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No online account access or bills

norstar
Visitor

I was thinking of moving from O2 to EE but having dipped my toe into the water with one handset, I won't be.

No bills since I signed up, no online access, billing "support" team can't fix it and even get me registered and say it's an ongoing issue. I've seen people complaining about this since Nov23 and the guy says "yes, it's been going on for a long time". Sorry what? You sign me up for a contract, then prevent me from seeing charges, billing etc? That's unacceptable.

Apparently getting bills now by email - yet to be received after a 45 minute phone call to sort out.

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @norstar 

Thanks for coming to the community and I am sorry you are unable to access your account to view the details of your bills. 

You have done the right thing reporting this to us and our support teams will be working to get this resolved for you as quickly as possible. 

If you would like to check the bills have been sent please give us another call and the team will be happy to help. 

I hope you get your EE account resolved soon and you decide to stay with us.

Leanne.