No Access To Bills

[mfoley]

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.

I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work. 

I've called 150 and been told there is a technical issue regarding linking device to account and they were unable to resolve this over the phone, they did email over the current bills, but said i will need to call every month to get the latest bill emailed or pay £4 a month to have them sent in the post. 

Pretty sure EE legally need to supply a VAT invoice free of charge!

[XRaySpeX]

For a VAT invoice you need to be a business user.

[mfoley]

Yes we are a business user. 

[XRaySpeX]

Then you should get it.

[mfoley]

Please read the original post, we cant access our bills online and they want to charge us £4 a month to get them sent in the post. 

[XRaySpeX]

I did but I was only addressing your point about VAT receipts not knowing you were already a business cust.

[Leanne_T]

Hi @mfoley 

Thanks for coming to the community and for reporting the EE account to our business team. 

If you would like to discuss your options for viewing the bills until this is resolved for you, please give us another call. 

Thanks.

Leanne.