New phone

[Sally106]

I have just received a bill, but I sent the phone back to you as I couldn’t manage it with my arthritis, I am waiting for confirmation so that I can get another phone  ?

[Chris_B]

@Sally106  Did you arrange to have a phone returned?  Or did you just send it back ? 

[Sally106]

Couldn’t get through on the phone number provided, so posted it back, I am still waiting for confirmation that it arrived although I have been told it did arrive safely I can’t get my new phone until I get it confirmed .

Sent from Sky Yahoo Mail for iPhone

[James_B · Accepted solution]

Hi @Sally106,

Welcome to the EE Community. 🙂

If you haven't notified our Customer Care Team that you're returning a phone, please get in touch as soon as possible so the team can make sure this is recorded within your 14 day return period.

James