13-03-2023 03:10 PM
I have just received a bill, but I sent the phone back to you as I couldn’t manage it with my arthritis, I am waiting for confirmation so that I can get another phone ?
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14-03-2023 07:45 AM
Hi @Sally106,
Welcome to the EE Community. 🙂
If you haven't notified our Customer Care Team that you're returning a phone, please get in touch as soon as possible so the team can make sure this is recorded within your 14 day return period.
James
13-03-2023 03:40 PM
@Sally106 Did you arrange to have a phone returned? Or did you just send it back ?
13-03-2023 06:51 PM
14-03-2023 07:45 AM
Hi @Sally106,
Welcome to the EE Community. 🙂
If you haven't notified our Customer Care Team that you're returning a phone, please get in touch as soon as possible so the team can make sure this is recorded within your 14 day return period.
James