New mobile price showing on account different

[craftynan]

Recently upgraded mobile from BT, was given price of £53.10 a month but now added on account as £59, really fed up as I have spent the last 3 days on the phone trying to sort out the transfer

[Leanne_T]

Hi @craftynan 

Thanks for coming here. 

Are there any extra charges showing on your bill, or, do you have an extra plan charge for the first bill? 

Leanne.

[craftynan]

Hi thanks for the reply.  I have no extra charges and as far as I know no extra plan charge for first bill.  It is showing as £59 monthly.  

[Leanne_T]

I see @craftynan

In this case, please give us another call on 150 and the team will get this looked into for you. 

Thanks. 

Leanne.