New mobile contract £50 deposit charge

[Ijmjlm30]

Hi I have just took out a new contract with ee the phone had no upfront fee and monthly contract fee is £33 the contract is only 3 days in and my first bill is saying £83 I'm about to be charged £50 deposit for services there was no mention of this when I took out the contract with ee on the website or anywhere else this £50 just suddenly appears on my first bill can anybody help with why or how to prevent this charge.

[Christopher_G]

Did you speak to our Mobile Care team, @Armandwes75? Was it the refundable deposit?

Chris

[asdasddfgvsadfa]

Deceptive practice to not mention it clearly when taking out the contract. Expecting everybody to read the T&Cs for hidden charges is the stupidest thing I've ever heard Brendon.

[Leanne_T]

Hi @asdasddfgvsadfa 

Have you been charged for a roaming deposit on your bill? 

Leanne.

[Jhone1]

Hi @Leanne_T 

How can i cancel my deposit service charge of £50 in my acc im just a new user of ee. Also who will i need to contact on my concern

[Katie_B]

Hi @Jhone1. 

Please give our customer care team a call on 150 and they can look into this further for you. 

Katie

[Nero5167]

I did it over the phone when getting broadband. No mention of it in the contracts for the broadband (just checked again), no mention on the phone, and I haven't signed a separate online contract for the mobile plan.

[Leanne_T]

Hi @Nero5167 

Thanks for coming to the community. 

If you give us a call on 150, the team can check the deposit and let you know what this is for and look into removing this for you if possible 🙂

Leanne.