hi,
It was a real nightmare to open a new contract 12m on the 3rd july when I was abroad in France. The first a commercial proposed contract price for £20 per month with the most important for me roaming including international calls. I've obtained this price as an old customer with £8 per month loyalty discount . The next day on the 4/07 my roaming was cut. After 150 call I have to waite 3 days (72 hours) for 'call listenning' procedure (still no roaming). After 3 days I had a call that the roaming was well negociated and approved. But on occation of this call I wanted to be sure that my international calls from UK will be included in my £20 plan; it was clearly said that I have £12 for all other add-ons and £8 for 1000 minutes of European calls. What a surprise when on the 24th of July (the date of billing) I can't do any international call - 150 call explained that they need to do 'call listenning' procedure (3 days waiting). This time after 3 days it was clearly said no international call included. After checking my most recent bill on 25th of July is clearly written WHITHIN ALLOWANCE that I have my 1000 mins of International calls. See below attachements:
Complain ID21045723 was immediatly closed after EE call to me on the 28th of July with statement:
Below the summary of my add-ons:
What you advice to do? I want to leave EE after 20 years of commercial relationship and suit them. Have you had similar experience?
Best Regards
Veryoldcustomer
