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My tarrif has been changed without my knowledge

Akyere
Explorer

‎30-12-2022 02:58 PM - last edited on ‎30-12-2022 03:08 PM by EE Community Moderator

My number is xxxxxxxxxxx I have been to Ee up to date and am just about to upgrade and is not allowing me I also do not own ee either 

 

I have been with u more than 3yrs

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-12-2022 03:25 PM

@Akyere   Your probably got your account settings set as user not account owner and because of that it will not alt you to upgrade.  You need to change your settings to account holder. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎30-12-2022 03:28 PM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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