My phone being cut off

Jay_jay
Explorer

So I’m overdue on my phone bill and my phones been cut off. 
I was just wondering if I buy a data pass, will that counteract it and will I have data again? 

thanks! 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Jay_jay : One thing's got nowt to do with the other.

No, if you're owing on your bill, the only way to get it out of suspension is to pay your bill.

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Jay_jay : One thing's got nowt to do with the other.

No, if you're owing on your bill, the only way to get it out of suspension is to pay your bill.

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I know it’s got nothing to do with the other. But I’m saying if I buy data, will the data work or will the suspension make it not work

XRaySpeX
EE Community Star
EE Community Star

No, it won't! A suspension means a suspension of everything.

You asked whether buying data would counteract the suspension, not whether the data will work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Jay_jay  The account and sim have been suspended and purchasing an add on will not make the sim work as it’s been suspended until you pay the outstanding bill.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.