18-01-2026 02:33 AM
My contract is done bt my order not be completed
Solved! See the answer below or view the solution in context.
18-01-2026 09:42 AM
Hi @XKO301
Welcome to the Community.
If you've placed an order with us, but it's not been successful, or you've had no further updates, you'll be best contacting our team directly so they can let you know what stage things are at.
As @XRaySpeX has mentioned above, if you can let us know some further details, we'll do everything we can to help or point you in the right direction.
Linzi 😊
18-01-2026 04:27 AM
What do you mean? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.
18-01-2026 09:42 AM
Hi @XKO301
Welcome to the Community.
If you've placed an order with us, but it's not been successful, or you've had no further updates, you'll be best contacting our team directly so they can let you know what stage things are at.
As @XRaySpeX has mentioned above, if you can let us know some further details, we'll do everything we can to help or point you in the right direction.
Linzi 😊