My bill just paid

Irisikealex · ‎08-07-2023

why was my bill so much more than usual should have been £41 was £55 instead

Irisikealex · ‎08-07-2023

Just paid my bill was £55 and instead should have been £41

Northerner · ‎08-07-2023

Hi @Irisikealex

Please read about EE CPI increase:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎08-07-2023

34% increase is even more than the EE CPI increase of 14.4%!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎09-07-2023

Good morning @Irisikealex.

Have you been able to log in to your My EE account and view a break down of your EE bill? any extra charges will be shown.

Speak soon,

Katie

Irisikealex · ‎09-07-2023

No as I have new E Mail but haven't,t informed EE yet so can,t see my account

Sent from Outlook for Android<>

XRaySpeX · ‎09-07-2023

Login to your MyEE with your old email addy & Edit your Email in your Profile (E). Logout & login with new email addy.

@Katie_B : Why is the Profile denoted by 'E'? Not obvious! Many sites indicate a profile by a person icon or the Username.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎09-07-2023

Hi @XRaySpeX.

I'm not to sure on this update, I will feed this back and see what the team advise.

Katie 🙂

XRaySpeX · ‎09-07-2023

@Katie_B : I'm not sure on this update either. It's most confusing!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎11-07-2023

Hi @XRaySpeX.

Spoke with the relevant team who have advised this should be the initial of your first name and will look into this further.

I have also passed on the feedback of users finding it hard to navigate.

Katie 🙂