My EE app is still not working how do I pay my bill

russjohnson1961 · ‎03-06-2023

Chris_B · ‎03-06-2023

@russjohnson1961 Try clearing your device cache, try uninstalling and reinstalling the app. Can you access your online account? If you can not access your online account your need to call customer services and request that they reset your online account. But you need to try the first two before you call customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Gareth43 · ‎03-06-2023

Hey there it’s back up and running now

G Alston
iPhone 16 Pro Max

XRaySpeX · ‎03-06-2023

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎03-06-2023

@russjohnson1961 Try clearing your device cache, try uninstalling and reinstalling the app. Can you access your online account? If you can not access your online account your need to call customer services and request that they reset your online account. But you need to try the first two before you call customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.