Monthly payments

[Retired70]

When I changed from pay to pay £10 a month by DD ok and for what I get been very pleased until now have just been notified my next mobile bill will be £16 have put up with the increases over the time but this going over the top anyone know how I can get out of this

[Chris_B]

@Retired70   Are you still within your contract term ?  If not you can upgrade an upgrade doesn’t mean a more expensive tariff it’s just a new tariff.   Best to call customer support about this and see what they can offer you.      Contracts are subject to a yearly price increase and there’s nothing you can do about this you just need to make sure your on a tariff that your happy with at the start knowing that the yearly price increase is going to be £2.50 and you’ll be subject to 2 of these before you can upgrade again to a different tariff.