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Monthly charge

RachelRossdale
Explorer

‎12-09-2022 03:21 PM

If my monthly plan is £39 why are my bills £44? 

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4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎12-09-2022 03:27 PM

What does the bills say the extra charge is for?

 

There is no account access on here so we can't tell you.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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RachelRossdale
Explorer
In response to BrendonH

‎12-09-2022 03:32 PM

It doesn’t say there’s any extra charges which is why I am confused. Just says the plan is £39 but my bills are always £44

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BrendonH
Community Hero
Community Hero

‎12-09-2022 03:42 PM

Then give EE a call and discuss this.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Chris_B
EE Community Star
EE Community Star
In response to BrendonH

‎12-09-2022 04:44 PM

@RachelRossdale  Are you taking in to account the yearly price increase that happened as of April?   That’s only applicable if you took his contract out before April.   But that still only brings it to £42.63.  Your tariff will still say it’s £39 regardless of the price increase through.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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