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Returning a unwanted handset

Mal81
Visitor

‎12-09-2022 09:39 PM

What is the contact email or number to return a phone as I can't seem to get through to ee for this enquiry 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-09-2022 09:41 PM - edited ‎12-09-2022 09:43 PM

@Mal81  You have to call customer services to request to return a device.   Just dial 150 from a EE device. 

you also have to call in open hours. 
08:00 – 21:00 Monday – Friday, and 08:00 – 20:00 on Saturdays & Sunday 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎12-09-2022 10:36 PM

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:
  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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