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Monthly charge higher than agreed

GMac4
Investigator
Investigator

‎10-08-2022 05:35 PM

I ordered a new device online and it was meant to be delivered within 48 hours as there were no indications it was out of stock. It didn't arrive but that is not really an issue. Took around 8 to 10 days to de delivered  The issue I have is that when I signed up the price was £29 per month but my first months bill is at £31 with no explanation for the increase. If this was one off I could accept it but I am now in 24 month contract at that rate

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎10-08-2022 06:05 PM

In the bill you pay for 1 month in advance PLUS for the 1st bill the few days from when you received the device to when the bill was issued. By looking at your bill breakdown you should be able to see the dates & corresponding charges.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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GMac4
Investigator
Investigator
In response to XRaySpeX

‎12-08-2022 06:32 PM

I know how the EE bills work and pro rata charges each month. Its the tariff I am being charged that I queried. I signed up for a phone advertised at £29 per month but I am being billed for £31 per month  but there is no explanation for the increase. That was my question why am I being charged more than I signed up for 

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XRaySpeX
EE Community Star
EE Community Star
In response to GMac4

‎12-08-2022 07:09 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to GMac4

‎13-08-2022 08:28 AM - edited ‎13-08-2022 08:30 AM

Hi @GMac4

Thanks for coming here. 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂

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