ID CORRELATION - ALREADY TRIED BOKU

[sb19821]

I HAD A FITNESS SUBSCRIPTION FROM GOOGLE PAY THAT I PAID FOR THROUGH MY PHONE, IT WAS A 3 MONTH SUBSCRIPTION THAT I CANCELLED AND HAVE PROOF OF THIS BUT I AM CHARGED EVERY 3 MONTHS. I CAN SEE IT IS CANCELLED, I TRIED FINDING ID CORRELATION THROUGH BOKU BUT IT SAYS I HAVEN'T MADE A PURCHASE.....ANY IDEAS???

UPTO NOW IM £240 OUT OF POCKET!!!

[Leanne_T]

Hi @sb19821

Thanks for coming here. 

What does the charge show as on your bill?

Thanks.

Leanne.

[Northerner]

Hi @sb19821 

There must be a way of cancelling via the service you subscribed to/app etc.

Thanks