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Rachael371
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I pay for my ex partners contract but do not want to carry on paying it for him. How do I stop paying it and transferring the bill to him?

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bristolian
EE Community Star
EE Community Star

@Rachael371 wrote:

I pay for my ex partners contract ... How do I stop paying it and transferring the bill to him?


And to further clarify this, it is the account holder's responsibility to maintain payments. If you ex-partner is the account holder, then simply stop making payments and/or cancel the direct debit. The contractual payments are your ex-partner's issue, not yours.

The issue is, to be clear whose name the account is in and thus where the responsibility lies. If the account is in your ex-partner's name, there is nothing to transfer. If it's in your name, then you need to undertake a legal transfer of ownership with the consent of both donor & recipient. See "transfer to a friend, colleague or family member" under https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event if that applies.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Rachael371 

Do you have access access to the number and is the SIM registered to your address.

You'll both need to speak to EE and I believe he will need to pass a credit check although CS will say if this is needed. 

Read here: https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

@Rachael371 : There's nowt to stop you cancelling your DD with your bank & informing him you've done so. It's his a/c; he is responsible for arranging payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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bristolian
EE Community Star
EE Community Star

@Rachael371 wrote:

I pay for my ex partners contract ... How do I stop paying it and transferring the bill to him?


And to further clarify this, it is the account holder's responsibility to maintain payments. If you ex-partner is the account holder, then simply stop making payments and/or cancel the direct debit. The contractual payments are your ex-partner's issue, not yours.

The issue is, to be clear whose name the account is in and thus where the responsibility lies. If the account is in your ex-partner's name, there is nothing to transfer. If it's in your name, then you need to undertake a legal transfer of ownership with the consent of both donor & recipient. See "transfer to a friend, colleague or family member" under https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event if that applies.