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Mobile suspended

Bev77
Explorer

Can someone help me please

4 REPLIES 4
Bev77
Explorer

I need help

Schockwave
EE Community Star
EE Community Star

@Bev77 , have you not paid your contract? If you have paid it, then what makes you think your account has been suspended?

If you have just paid it off, then you need to give it time to be cleared before you can use your SIM card again.

If none of these have occurred, then I would suggest checking here, where you can register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

Why's it been suspended? 

Are you on contract or PAYG? If PAYG, When did you previously make a chargeable action? 

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_S
EE Community Support Team

Hi @Bev77 Could you tell me a bit more about the situation please?

 

Chris S