Mobile account not showing on website or app

Groe81 · ‎10-06-2025

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.

Can someone help me understand if it is something i am doing incorrectly or if there is an issue with my account please.

Northerner · ‎10-06-2025

Hi @Groe81

Have you added the line to your account. You can do this under the app link a product:

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-06-2025

Hi @Groe81

Have you added the line to your account. You can do this under the app link a product:

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Groe81 · ‎10-06-2025

Hi Norterner

I have tried this but to no success.

What is also concerning is when i log into the account on either the app or website, click on manage and then plans & subscriptions, i get a blank screen.

Alex_H · ‎10-06-2025

Hi @Groe81,

Welcome to the EE Community

Are you getting a specific error message when entering your mobile number on the link a product page? If so what is it saying?

If you are unable to link your mobile account to your EEID online, if you call one of our guides they should be able to help link it up.

Alex