Missing invoice

SimonRoberts1 · ‎24-08-2026

Would it be possible to get a copy of an invoice that I’m missing from my records the app does not allow me to go back k this far

date of payment 15.10.22

payment amount £250.71

XRaySpeX · ‎24-08-2026

You'll need to call CS & request a Bill Reissue @ £2.56 each.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎24-08-2026

You'll need to call CS & request a Bill Reissue @ £2.56 each.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎24-08-2026

Welcome to the Community, @SimonRoberts1

The browser version of your account will show up to 2 years of bills, but your full billing history is available at our end.

I'd definitely follow the advice @XRaySpeX shared here, and our team will be able to get this re-sent for you 😊

Peter