I visited EE store to buy a phone charger a few years ago, while I was there I was told I could get a Lenovo tablet for £8 per month. So I did, (very compact with a stand. I used it for recipes while cooking.) When my kitchen was refurbished a couple of months later , I packed it away, for safety.
When I tried to use it again, I couldn’t remember the password, after numerous attempts, I contacted EE, who said they couldn’t do anything and to contact Lenovo, so I did. When I told them the issue, they laughed and said there was no chance of unlocking the tablet, and also that EE kept telling people to call Lenovo over this issue and that it was a waste of time.
So I called EE again and told them what Lenovo had said, I said I wanted to cancel and return tablet as was useless. EE said I wasn’t paying for the tablet, that I was paying for SIM, I said that was wrong as SIM had not been mentioned. They said to use it on another device. (By this time I had transferred all my other devices to SKY as so disappointed with poor Customer Service, I had been with EE for over a decade)
So I opened the tablet to access SIM, no SIM! Called them back, they said, it’s an electronic SIM, that I needed to go into settings and transfer to another device. I reminded them I can’t access tablet! I asked for refund for all the months I had been unable to use it, they said it couldn’t be sorted on phone, I had to call or visit same store I got it from! Shrewsbury Branch! Called them numerous times, nobody ever answered, due to various health conditions and mobility issues I can’t get to store. Also my Direct Debit was wrong, so I’ve cancelled it. Contact runs out in May and I can’t wait to leave. I’ve been treated appalling by EE after being a long term customer. Never tried to help, just tried to sell me something or passed the buck. I’m thinking of going to Trading Standards. They must owe me over £100. So angry and frustrated with them. Sorry for rant, just frustrated.
