Mis- sold a tablet when upgrading, told it was free

[Claireatkinson]

Told the tablet was free  but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet”  . Before that they tried to sell me a sim. They  to,d me these were the only ways to lower my phone plan

[IanHerbert]

Sorry I hadnt seen your message on this sooner. I too have discovered that the tablet which suposedly 'free' when changing broadband package is something I have been paying monthly for, since last July along with a SIM I never even wanted and havent used. An absolute con. Person on ee helpline very helpful but turns out im going to have to carry on paying until July 2026 unless i buy my way out of contract

[IanHerbert]

Just replied  to your customer Claire  having been conned by ee as she was with a 'free' tablet. I too have discovered that the tablet which sguposedly 'free' when changing broadband package is something I have been paying monthly for, since last July along with a SIM I never even wanted and havent used. The table is still in it celophane wrapping. An absolute con. Person on ee helpline very helpful but turns out im going to have to carry on paying until July 2026 unless i buy my way out of contract. I work for the Daily Mail so can call out ee there for this and just hope that it triggers a chain reaction but your fast talking salesman is probably long gone and I guess you wan't care beyond being profusely apoloetic    

[IanHerbert]

Just replied  to your customer Claire  having been conned by ee as she was with a 'free' tablet. I too have discovered that the tablet which sguposedly 'free' when changing broadband package is something I have been paying monthly for, since last July along with a SIM I never even wanted and havent used. The table is still in it celophane wrapping. An absolute con. Person on ee helpline very helpful but turns out im going to have to carry on paying until July 2026 unless i buy my way out of contract. I work for the Daily Mail so can call out ee there for this and just hope that it triggers a chain reaction but your fast talking salesman is probably long gone and I guess you wan't care beyond being profusely apoloetic . Really poor   

[Chris_B]

@IanHerbert  So you’re saying you r never looked at your bill or your account which will show what you are paying for for the last 10 months,   This would have been there from the moment you agreed to have the free tablet.  Thats free as in no upfront cost but the air time part of that tablet which included an sim isn’t free and that’s what you’ve been paying for.  Did not wonder why you had a SIM card and signed a data contract for said tablet. 

[IanHerbert]

No Chis, nothing on the bill whatsoever and tablet still in cellophane
wrapper. Thanks so much for your illuminating and negative reply. I trust
you work for ee

[IanHerbert]

No Chis, nothing on the bill whatsoever and the tablet still in cellophane wrapper.  Thanks so much for your illuminating and negative reply. I trust you work for ee. I see you are an ee 'community star.' Congratulations  

[Katie_B]

Hello @IanHerbert. 

Thanks for coming here and bringing this to our attention. 

When you have a moment please check your community inbox. 

Katie

[IanHerbert]

Thanks for replying Katie, yes I will

[Nigelb55]

No, the sales lady just said the tablet comes with the phone I was updating no mention of paying for it, EE staff are conning customers and laughing about it, wonder if they'll be laughing when they get sued and mentioned on media news as this seams to be happening to a lot of people, 

Yours disgusted 

Nigel Blackwell 

[IanHerbert]

I agree with you Nigel. I've just been through my ee bills - no mention whatsoever of them charging me for a tablet and a sim, which I never intended to use are still in the packaging. It seems to be a different company charing me - 'ee limited' instead of 'ee'. Except I never get a bill from ee limited. They just take the money without telling me.  It was only when going through bank statement more carefully that I spotted it.  Disgusted also.