Free tablet

[BathSteve]

I have recently acquired a new phone with EE. I had only just come out of hospital and I clearly wasn’t in my right mind. I have been mis sold a galaxy tablet either a second contract phone line I don’t need or want but am now paying for . No matter how your salesman wraps this deal up it’s not in my best interests . I realise in store there’s no 14 day cooling off period and my phone is all up and running now . I will take this on the chin and put it down to my stupidity but once these contracts are expired I will never do business with EE again .  And I will earn my friends and family not to step inside an EE store as EE is clearly not to be trusted . 

[Chris_B]

@BathSteve  go back to the store and tell them you were miss sold about the tablet.   

[Peter_W]

Welcome to the Community, @BathSteve.

Thanks for taking the time to share your experience here, too.

I really appreciate your concerns with this one, and as a good first port of call we would always recommend you return to the store in question and ask to complain directly. 

If you're unable to make any progress from there, you can also find details of our overall complaints process and how to escalate things here:

EE Complaints Code of Practice - March 2024

Peter