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Live Chat on EE Web login and App

lavenad
Explorer

‎22-02-2024 10:50 AM

Hello,

I have an active contract with EE. I can't see the live chat option on my EE Web login or EE App. I prefer contacting EE via the live chat option over calling or posting my request here. Have EE withdrawn the live chat feature on all channels - Web and App?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎22-02-2024 11:51 AM

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
lavenad
Explorer

‎22-02-2024 01:30 PM

Thank you for you response.

I have two numbers on my EE account - I am a user for one number and payer on the other. I can only see Call Us on the Help section of the EE app.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to lavenad

‎22-02-2024 03:42 PM

Hi @lavenad,

You'll need to register as the bill payer in the EE app to access live chat.

Tap here to manage your user roles.

Hope this helps.

James