Linking accounts

[Neilfair]

Hi Im new to EE having just moved from BT (Big mistake ) have moved mobiles and broadband but cannot link any products in the app just get a message saying products already on an other online account.Spoke to 150 and was advised would be sorted the next day but still waiting .I want to see bills and devices etc but no joy.Cannot understand  my BT always worked and showed a breakdown of all services clearly .Very disappointed  so far with EE thinking of cancelling before my 14 day period is up and move back to BT or look at Sky or Virgin

[James_B]

Hi @Neilfair,

Welcome to the EE Community. 🙂
Were you asked for an email address when placing your EE order?

If you were, is that the same email address you're using with the EE app?

James

[Neilfair]

Hi James
When I first used the app was when my mobile had been transferred over from BT and I used my BT email to set up the app,the next day BT cancelled my new broadband offer and transferred me to EE and then was told to use a different email so set up the app again with the different email.Yesterday after speaking to 150 help deck I was advised that both apps would be linked and a email would be sent inviting me to follow a link to set up the account - so far have heard nothing and still waiting .

Sent from my iPad

[Leanne_T]

Hi @Neilfair 

Thanks for coming back to us. 

If you have not received the email, please call us again and the team will get this looked into further for you. 

Leanne 🙂