Leaving EE

Irinamolcanova1
Visitor

‎26-03-2024 08:35 PM

I moved to another country and have not used a phone with EE for more than three months. But I have already been charged a large amount of debt. How can I terminate the contract with EE?

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-03-2024 09:13 PM

Hi @Irinamolcanova1 

You'll need to speak to EE CS on 150 about this issue and settlement.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎27-03-2024 07:22 AM

Hi @Irinamolcanova1 

Thanks for coming to the community. 

Did you request to cancel the contract by calling us? 

If so, when did you call and did you ask to move to pay as you go or get a PAC or just cancel the contract? 

Leanne.

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