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Leaving EE before 14days cooling period

Coco41
Visitor

‎12-04-2026 10:13 PM

I am new costumes on EE. Its bean around. 10days and we have lots of problems with the Internet.  Call EE customers service asked to cancel.  Find new provider and now I needed to pay 192£!!! For what?? Ir that's anything what I can do? Don't wanna pay if I cant use Internet.  Thanks 

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XRaySpeX
EE Community Star
EE Community Star

‎12-04-2026 11:45 PM

@Coco41 : Call CS & tell them you want to leave within the statutory 14-day cooling-off period, as long as you ordered by phone or online. You should not be charged. If you ordered in-store you have no such "change-of-mind" right of return.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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