21-09-2022 08:20 PM
I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.
Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone?
22-09-2022 08:19 AM
Hi @asimtahraf.
Welcome to the community.
This can vary depending on your plan. I'd recommend getting in touch with our Customer Care team so they can give you this information.
Jon
22-09-2022 05:50 PM
They all give different prices. It’s usually £495 as a “Non Trade-In Charge” on the bill.
But nobody at EE is able to advise a definite figure?
22-09-2022 06:40 PM
Is it definitely an annual upgrade that you're doing and not an upgrade anytime, @asimtahraf.
It should say what you're eligible for in your My EE account.
Chris
22-09-2022 07:17 PM
I upgrade every year, I’m not sure what the difference is between the two?
I’m probably on the upgrade anytime thing, where you pay £0 after 1 year?
23-09-2022 11:34 AM
OK, thanks @asimtahraf.
Have a chat with our Mobile Care team. They'll take a look at your account, find out which plan you're on and let you know the cost to keep your phone.
