Just applied for a contract

Linzi1986 · ‎07-12-2025

Hi, i have applied for a contract and I passed the extra questions via the external credit reference agency then made the upfront payment (had to do the bank verification too) then the page EE took me to was blank so I assumed all went well as I received a pre-contract email and payment was taken.

Has this gone through? I dont understand the process as ive not received any welcome emails or information regarding new number etc? Im so confused 😕

Northerner · ‎07-12-2025

Hi @Linzi1986

Until you receive the order number or delivery notice then nobody can say.

If you want to check speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Linzi1986 · ‎07-12-2025

Is that normal for them to take money before being accepted? I thought with these things your acceptance is done straight away? Or declined and you cant progress further? Very strange to have this?

XRaySpeX · ‎07-12-2025

It is usual for your payment to be taken first as Pending at your bank before it can be seen if it can be fulfilled. If it can't no payment is applied for and the Pending removed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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