Itemised billing
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23-11-2024 09:50 AM
I recently changed from BT Mobile to EE & find itemised billing being charged to my account that was neither agreed in the contract or requested, I have contacted customer services 3 times, each time i have eventually received a credit for the £2.50 but the itemised billing has still remained on my account. I have now written to customer services, why is it that EE are unable to remove this "extra" charge & does it mean that i will now have to contact customer services every month for the next 2 years in order to get recompense for this overcharging?
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23-11-2024 10:50 AM
No, you should be able to remove it once & for all. You shouldn't have had it to start with. Perhaps with BT you did have Itemised Billing & BT thought you should have like-for-like when you went over to EE?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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27-01-2025 05:47 PM
Having been moved from BT Mobile to EE myself I completely agree with Andy that these Itemised billing account charges of £2.50 per month (that were never agreed in the contract) should be removed from future bills automatically.
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27-01-2025 06:10 PM
@1John1 And have you called customer support to request that itemised billing be removed from your account?
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27-01-2025 06:52 PM
Hi Chris, I contacted accounts/billing and they said it would be removed from the account
