Hello @paulcarter ,
Welcome to the community,
I would suggest ringing customer service, as this here is not customer service and there is no account access.
Just one thing, when looking at your account, have you clicked on the drop down to see if the other number is itemised separately?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
