Issue paying device loan repayments after PAC transfer

qwertyuiop1231 · ‎21-06-2026

I was on flex pay my device loan contract and plan were different lengths, the plan contract came to an end so I transferred to another provider but naturally still have loan repayments on the device I can seem to find where I need to go to give them money!?

Christopher_G · ‎23-06-2026

Hi @qwertyuiop1231

Welcome to the community.

If you cancelled your airtime agreement after the minimum term expired, you would still need to make the monthly payments for your flex pay device. This is usually paid by Direct Debit. If you speak with our customer service team, they'll be able to locate that account and look into what has happened with the payments and give you some advice moving forward.

Chris

View solution in original post

XRaySpeX · ‎22-06-2026

You should already have a repayment set up when you started your FlexPay.

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qwertyuiop1231 · ‎22-06-2026

If that were the case there wouldn't be a problem, they've sent it to debt recovery it's kinda annoying because I wanted to pay my bill just ee made it so damn hard honestly I'm never going to use ee again. Their customer services just blame the customer for their **bleep**ty broken systems so I mean ee wherever you are **bleep** you.

Christopher_G · ‎23-06-2026

Hi @qwertyuiop1231

Welcome to the community.

If you cancelled your airtime agreement after the minimum term expired, you would still need to make the monthly payments for your flex pay device. This is usually paid by Direct Debit. If you speak with our customer service team, they'll be able to locate that account and look into what has happened with the payments and give you some advice moving forward.

Chris