Hello @Chloe1992222 ,
Welcome to the community,
Live chat is only for customers on monthly mobile contract, which can be found by clicking on help in the EE App, there is no email for contacting customer service.
Is there anything we can help you with?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
