Inclusive extras

[Idcormack]

I’ve just had a text message to say you’ve changed my inclusive extra, even tho I didnt ask for this, and noone asked me 

I took this contract specifically for the worldwide roaming and if this has now been removed, this isn’t the contract I’ve signed up to.  

[ksm]

I really don't understand. My "inclusive extra" included the EU and several other countries, including the US. Now I have to choose between the EU OR a set of countries that include the US. I'm in the middle of my contract, and what it includes has been reduced. The messages I'm getting are full of bogus cheerful "great news!" type crap. Getting ripped off is not "great news" for me, although I'm sure it's great news for EE managers and their bonuses. I'm also sure it complies with the letter of various contracts and T&C's, but it's still shabby as hell.

[John2701]

Even if you eventually find the bit for ROW and select t on the website it still shows as EU only the app

such garbage software not impressed with this and flying to USA tomorrow and get hit with these changes tonight and of course no EE customer support