I've always only ever had sim only from EE. Been with them since 2012 and I'm half way through a 12 month contract but in my app I'd been seeing upgrade options and recently saw the £24 a month offer for the Unlimited All Rounder.
My phone was an iPhone 13 I bought directly from Apple a few years back and last week I traded up to a 15 pro max via Back Market. Since then any of the upgrade options in my EE app have vanished and if I go to the shop via the app I just see a message that says:
"We can't load your upgrade info right now. There's a problem connecting to our server try again in a few minutes"
It's been like that for over a week since I swapped my phone.
