Hello @Malaba ,
Welcome to the community,
If you have not reached the minimum term, then you cannot downgrade, without paying off the rest of your contract first.
You would need to speak to customer service, if you are struggling with payments.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
