I upgraded my daughters phone & myself and my son received the message below

Sandylou122935 · ‎12-11-2024

Hi from EE. We've
removed your
unlimited data boost
due to a change on
your account. This is
because you've either
cancelled your EE
Broadband or your
mobile plan is no
longer eligible. Please
visit ee.co.uk/go/
mp-discount-removal

XRaySpeX · ‎12-11-2024

On whose a/c is the BB? Are you all on separate a/c's?

You only get the Multi-Products discount on those mobile contracts on the same a/c as the BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sandylou122935 · ‎12-11-2024

The 3 phones are on my account.

I phone 15 and Galaxy s23. My daughter upgraded to Iphone 16.

All contracts are on my account.

XRaySpeX · ‎12-11-2024

but does your a/c hold your BB contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP