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I lost my connection

NnavitT
Investigator
Investigator

‎05-12-2022 09:04 AM - last edited on ‎05-12-2022 11:02 AM by EE Community Moderator

Hello, This is xxxxxxxx xxxxxxxxxx and my phone number is xxxxxxxxxxx. Actually, I have no Internet and am unable to call anybody. I call 360 for payment but it said that I should pay 38£, but for last two months I just paid 15£. I’m a student and I really need Internet in my phone. I would really appreciate it if you guide me regarding this issu.

[Mod edit: Please do not post personal information on the public board. Thanks!]

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11 REPLIES 11
NnavitT
Investigator
Investigator
In response to Christopher_G

‎07-12-2022 08:39 AM

Actually I paid 15£ in November and I used it for around one month. One of your colleague called me 2 weeks ago and told me that I can pay less for 15G or unlimited data and other options and I said yes because Internet is the most important issue for me. Now, I don't know why this has been happened. I thought I can use it for one month and once it has been finished, simply I pay 15£.

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Christopher_G
EE Community Support Team
In response to NnavitT

‎07-12-2022 09:25 AM

I think it's probably best to speak to our Mobile Care team, @NnavitT

They have access to your account and will be able to look into this for you.

Chris

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