I lost my connection

[NnavitT]

Hello, This is xxxxxxxx xxxxxxxxxx and my phone number is xxxxxxxxxxx. Actually, I have no Internet and am unable to call anybody. I call 360 for payment but it said that I should pay 38£, but for last two months I just paid 15£. I’m a student and I really need Internet in my phone. I would really appreciate it if you guide me regarding this issu.

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Hi @NnavitT,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to double check how much your outstanding bill is if you get in touch.

Thanks

James

[NnavitT]

As I know and according to last month, I should just pay 15 £ for a month but when I called 360, it said that I should pay 38£ for take back my contact but why? I don't know why I should pay 38£ instead of 15£.

[James_B]

Hi @NnavitT,

Have you checked the breakdown of your bill in My EE?

James

[NnavitT]

Hi,
Everytime I go to My EE, it require my number, after that I put my number there is a error. I just want to pay my bill and use my phone, I really need it. Why is it so complicated?

[Christopher_G]

Hi @NnavitT

Welcome to the community.

What is the error message? Could you try using this My EE - Make Anonymous Payment service in the mean time?

Chris

[NnavitT]

Hi Christofer,
I paid 15£ right now. How long does it take that I get my connection again?
Bests

[Christopher_G]

It can take up to 24 hours, but it's usually a bit quicker, @NnavitT.

Chris

[NnavitT]

So then I can use it till the end of the month, right?

[Christopher_G]

Have you paid the full balance, or do you have an agreement with our collections team on how much you need to pay, @NnavitT?

Chris