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I immediately cancelled the contract and returned the phone

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Sophieg80
Investigator
Investigator

‎21-02-2025 08:29 PM - last edited on ‎22-02-2025 10:38 AM by EE Community Moderator

Hi,

I took out a sim only deal with EE and upgraded it to a device. I changed my mind the day I received the phone as I found a better deal with Tesco Mobile. I retuned the phone which was still sealed and unused and they received it on 29th January. However they are still telling me I have a £55 bill that is overdue? How can this be if I immediately cancelled the contract and returned the phone literally within 2 days of receiving it

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Leanne_T
EE Community Support Team
In response to Sophieg80

‎23-02-2025 01:16 PM

Hi @Sophieg80 

Thanks so much for coming back and letting us know this has been sorted for you 🙂

Have a lovely Sunday. 

Leanne. 

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