05-02-2023 08:48 AM
Solved! See the answer below or view the solution in context.
18-11-2023 03:34 PM
On my App it just locks up and never loads the Bill. On the website I can't find it.
19-11-2023 08:00 AM
Hi @GillP13
Could you try updating, or deleting and redownloading the app please? Your bills can be found in the Billing & Payments section of your EE Online account.
Chris
19-11-2023 08:16 AM
Thank you. I know this seems silly but after deleting and reloading the app it’s still the same. On my online account I can’t find a billing and payments section!. I don’t know whether it’s relevant but on all controls the message is that the account holder can change these settings.
Gill
19-11-2023 08:24 AM
Yes, that will be why, @GillP13
If you're the account holder you can change these settings in the manage numbers section. Just follow this link to go there and add yourself as the 'bill payer'. This should give you access to your bills.
Let me know how you get on.
Chris
20-11-2023 09:26 AM
Thank you that has fixed it
Gill
20-11-2023 11:08 AM
i am sorry but i cant find my bill also and its not on the log in. Just good afternoon
20-11-2023 11:18 AM
Hi @DavidPatrick14,
When you open the EE app, can you see your phone's remaining allowances?
Can you see a 'view bill' tile?
James
20-11-2023 11:24 AM
James, there is no bill tile.
i really looking every were to get my bills i down loaded the app on my phone and am online too its the same.
20-11-2023 11:28 AM
no there is nothing there just a good afternoon and sales products
20-11-2023 11:32 AM
can see home shop help thats it