How to change payment method

juliakrchan32d · ‎18-10-2025

I am now out of the UK. My due date for my mobile bill payment is on 23rd October, 2025.

However, my bank account for payments of this mobile has been cancelled. I have tried to use the EE app to change my payment method . But I found that it referred me to the EE website version. The, after I logged into the EE website, it referred me back to the EE app version in my mobile.

Since I am now presently not in the UK, please kindly advise me on how I can effectively change the payment account (which is also under my own name) within the next few days.

Thank you for your assistance.

Chu Chu.

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Rach_H · ‎19-10-2025

Hi @juliakrchan32d

Welcome to the Community!

We want to make sure that paying your bills is as straightforward as possible, so I'm sorry to hear about the trouble you're having updating your payment method.

If you're not able to use the website to change your details then you would need to speak with our team. If you aren't able to call then someone can call on your behalf if they are a password holder, and they will be able to do this for you.

Rach

View solution in original post

XRaySpeX · ‎18-10-2025

You can change your bank details under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Rach_H · ‎19-10-2025

Hi @juliakrchan32d

Welcome to the Community!

We want to make sure that paying your bills is as straightforward as possible, so I'm sorry to hear about the trouble you're having updating your payment method.

If you're not able to use the website to change your details then you would need to speak with our team. If you aren't able to call then someone can call on your behalf if they are a password holder, and they will be able to do this for you.

Rach