How on earth do you get to speak to someone in billing?

IanBrooks
Explorer

‎22-06-2023 08:50 PM - edited ‎22-06-2023 08:52 PM

I've been trying to speak to someone in billing for 3 days now.

Eech day I've rang 150, received a text, chose the correct category and sent a reply to a text asking why I want to speak to them.

As of yet I've had no reply. Not even acknowledging my messages.

The reason I want to speak to them is because of this:

I moved to EE in May from BT and had a Google Pixel phone and watch from them. I paid a deposit of £120 and then, a few days later, £57 was taken out via direct debit. 

I quickly realised that I wasn't going to get on with an Android phone so I returned it (and the wtch) to EE and got myself an iPhone, which I was used to.  EE said they would add all the money (£177) onto my new account, but as of yet that doesn't appear to have happened.

Like I have said, I've tried going through the channels available to me to contact them.

Any ideas?

What are my rights here?

 

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Leanne_T
EE Community Support Team

‎23-06-2023 08:03 AM

Morning @IanBrooks 

Thanks for coming here. 

To get the refund looked into on your account, please give us another call on 150, and select option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9.  

Our mobile care team will be able to help you get this looked into for you 🙂

Thanks. 

Leanne.

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